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Enterprise Social

WHAT IS ENTERPRISE SOCIAL?

Enterprise social is about using social tools and processes to accelerate business by enabling employees to more efficiently find the people and information they need to do their jobs. Enterprise social tools create business value by improving a company’s ability to communicate and collaborate by connecting employees through content-driven profiles, updates and notifications.

Most importantly, these tools enable the process changes required to dramatically improve your company’s collaboration, communication, knowledge management and overall productivity — whether in the office or on the go.

Enterprise Social tools and processes enable employees to:

      • Find business-critical information quickly
      • Identify and connect with people, expertise and answers across business and geographic boundaries
      • Create and share reusable knowledge
      • Avoid information overload by enabling personalized content selection

ENTERPRISE SOCIAL LEADS TO BETTER:

IN THE NEWS: HOW OTHER COMPANIES ARE USING SOCIAL INTRANETS

& ENTERPRISE SOCIAL NETWORKS

Becky

Becky Graebe, Senior Manager of Internal Communications, and SAS’s development team launched a pilot of Socialcast, which “accidentally went viral,” she says. More than 1,400 signed up to use The Hub before it went on production. “It’s bringing global expertise to each individual at SAS. What’s not to love about that?” Graebe says. “Within five minutes of one question being asked in Europe, answers come in from places we wouldn’t have been able to access via email: Europe, Latin America, Australia.” - CIO.com

Becky Graebe, Senior Manager of Internal Communications

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Francois

“76,000 employees joined blueKiwi, our social enterprise network, collaborating together in 7,500 communities. This strong communities landscape has removed many invisible silos and is making our global organization closer and ‘smaller’…We measured that 25% of work time previously spent every day on email activities, is now spent on business activities for pilot project communities.” - Atos

François d’Anselme, Group Communications and Collaboration Track Leader

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Wendy

“As a result of TD Bank’s enterprise social network deployment, some business units have seen a drastic reduction in email—by as much as 40 to 1,” according to Wendy Arnott, VP of Social Media and Digital Communication. “The business is also a lot more transparent, and collaboration is at an all-time high.” Arnott reports, “Today, TD Bank’s enterprise social network has more than 65,000 employees who have engaged with the system, and more than 4,000 communities, blogs and wikis have been set up.” – CIO.com

Wendy Arnott, VP of Social Media and Digital Communication

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Jeff

Jeff Ross, Community Manager for the Enterprise Social Media Team at Humana, says more 26,000 of the firm’s employees are on the company’s social network and more than 200 additional employees a week are coming on board. Humana is a “hierarchical, very traditional, top-down organization. We needed to connect without going through a lot of hoopla. A huge motivator was just to flatten the organization and how people communicate with each other and break down the silos.” Three years later, the enterprise social network has more 1,200 special interest groups. – CITEWorld

Jeff Ross, Community Manager

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THE PROBLEMS MANY ORGANIZATIONS FACE:

440

$440 billion is the minimum loss in productivity by companies because of disengaged employees each year.

Forbes

37

$37 billion is the average total cost of employee misunderstandings and miscommunications annually.

Holmes Report

50

More than 50% of employees do not use the company intranet daily, even when it is their default homepage.

Wall Street Journal

570

More than 570 hours per year are wasted by employees on email, which averages almost 11 hours per week.

McKinsey & Co.

ANTIQUATED BUSINESS PRACTICES AND INEFFICIENT PROCESSES LEAD TO:

Higher Costs
40%of employees are disengaged around the world.

Aon

More Inefficiencies
80%of social business efforts will not achieve successful results because of poor leadership and too much focus on technology through 2015.

Gartner

Higher Turnover
47%of an interaction worker’s week is spent handling emails and searching for information.

McKinsey & Co.

More Miscommunications
39%of employees experience challenges trying to find other employees to help them.

The Social Workplace

HOW ENTERPRISE SOCIAL SOLVES THESE PROBLEMS:

BETTER COLLABORATION

Unleash the collective intelligence and potential of your organization by making it easy for employees to work together. When previously disconnected business units and geographies connect, share ideas and resources (and are enabled to work together) the value you create for your customers, and shareholders, increases. Exponentially.

BETTER COMMUNICATION

Move your company’s primary communication from long, text-heavy emails and intranet articles (that no one really reads) to shorter, contextual, two-way conversations that engage employees, answer questions and move your organization forward. Faster.

BETTER KNOWLEDGE MANAGEMENT

Identify and benefit from previously undiscovered expertise and knowledge that currently exists inside your organization. Enterprise social moves information from inside employees' heads to a format that is stored, searchable and accessible by any member of your organization. Put the knowledge needed to close a deal or answer a customer inquiry at everyone’s fingertips. No more excuses.

BETTER PRODUCTIVITY

Pay employees for results, not just effort and time spent. Searching for files, wading through emails, and logging in and out of multiple systems all takes time and its collective toll on productivity. When employees are empowered with efficient systems and processes, results follow - from increased sales to improved customer service to increased employee engagement. What are you paying for?

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